Shipping policy
Thank you for visiting and shopping at mentorscloth.com. Below are the terms and conditions that constitute our Shipping Policy, tailored for our UK and international customers.
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays). This includes order verification, quality checks, and packaging. Once processed, your order will be dispatched from our fulfilment centre.
Shipping Time & Delivery Options
Delivery time refers to the time it takes for your order to arrive after dispatch.
-
Standard Delivery (UK & International): 6–12 business days
-
Expedited Delivery (UK & International): 2–6 business days
We will contact you by email or phone if there is any unexpected delay with your shipment.
Shipping Rates & Delivery Estimates
We offer the following shipping rates based on the order value and delivery method:
| Region | Order Value | Shipping Method | Cost |
|---|---|---|---|
| UK, Europe, Australia, USA, Rest of World | £0 – £49.99 / $0 – $49.99 | Standard Delivery | £12 / $15 |
| £50 and above / $50+ | Standard Delivery | Free | |
| All orders | Expedited Delivery | £20 / $25 |
Note: Delivery times are estimates and may vary depending on your location and customs procedures.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a Shipment Confirmation email with your tracking number(s). You can use this information to monitor your delivery progress.
Damages During Shipping
Mentorscloth is not liable for any products damaged or lost during shipping. If you receive a damaged order, please contact the shipping carrier directly to file a claim.
We recommend retaining all packaging materials and damaged goods to support your claim.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Mentorscloth
Unit 10, Riverside Business Park
Peartree Lane, London, E14 2DA
Phone: +44 (0)20 1234 5678
Email: [email protected]