Privacy policy
Effective Date: [Insert Date]
Mentorscloth (“we,” “us,” or “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, mentorscloth.com.
1. Who We Are
Mentorscloth is a UK-based e-commerce retailer. For the purposes of the UK GDPR, we are the "data controller" of the personal data we collect and process.
Contact details:
Mentorscloth
Unit 10, Riverside Business Park
Peartree Lane, London, E14 2DA
Phone: +44 (0)20 1234 5678
Email: [email protected]
2. Data We Collect
We may collect and process the following types of personal data:
a) Information you provide:
Name, email address, postal address, phone number
Payment information (processed securely via third-party payment processors)
Purchase history and order details
Account login details
b) Information we collect automatically:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, referring sites)
Location data (approximate, based on IP address)
3. How We Use Your Personal Data
We use your data to:
Fulfil orders and provide customer support
Process payments and detect fraudulent transactions
Send service communications (e.g., order confirmations)
Provide personalised content and marketing (with your consent)
Comply with legal obligations
4. Legal Basis for Processing
We rely on the following lawful bases to process your personal data:
Contract: To fulfil our contractual obligations (e.g., delivering your order)
Consent: For marketing communications (you can withdraw at any time)
Legitimate Interests: To improve and secure our services
Legal Obligation: To comply with applicable UK laws
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyse website traffic, and deliver targeted ads. You can manage your cookie preferences via your browser or our cookie consent banner. For more information, see our [Cookie Policy].
6. Sharing Your Data
We may share your data with:
Payment processors and delivery partners
IT and analytics service providers
Regulatory or law enforcement authorities (if required)
Third parties (with your consent) for marketing purposes
We never sell your personal data.
7. Data Transfers Outside the UK
Where your data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions) to protect your information.
8. Data Security and Retention
We implement appropriate security measures to protect your personal data. We retain your data only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations.
9. Your Rights
Under the UK GDPR, you have the following rights:
Right to access your personal data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
You can exercise these rights by contacting us at: [email protected]
10. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from individuals under this age. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be notified on our website. Continued use of our website will be deemed acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Mentorscloth
Unit 10, Riverside Business Park
Peartree Lane, London, E14 2DA
Phone: +44 (0)20 1234 5678
Email: [email protected]